Overview:

Power BI Template App designed for BPO and Service Desk. Contact Center Staffing Calculator is an intuitive tool developed to estimate the optimal number of agents required to effectively manage incoming call volumes. The calculator provides a precise estimate of Full-Time Equivalents (FTEs) needed by factoring in Shrinkage (both planned and unplanned activities) and Utilization Rate. This comprehensive approach helps organizations align their workforce strategy with operational demands, maintain service level commitments, and optimize resource efficiency.​

 

View interactive report below: